Refund Policy

At Gamegeko, we strive to ensure customer satisfaction while maintaining fair practices for digital goods. Codes are typically delivered by email within seconds of payment confirmation; if your order has not arrived within 1 hour, contact support and we will resolve it or refund you. Please read this policy carefully before making a purchase.

Digital goods that have been successfully delivered or processed are generally non-refundable. This includes:

• Game points and activation codes
• Gift card and wallet codes (PlayStation, Xbox, Steam, Apple, Google Play, etc.)
• Subscription codes (Discord Nitro, Spotify, Crunchyroll, etc.)
• Direct game top-ups (UC, diamonds, V-Bucks, crystals, etc.) already credited to the game account — including cases where you entered an incorrect player ID.

You may be eligible for a refund under the following conditions:

• Code was not delivered within 1 hour of payment confirmation.
• Code is invalid or not working (reported within 24 hours of delivery).
• Duplicate payment for the same order.
• Technical error on our part prevented code delivery or top-up fulfillment.

All refund claims must be submitted within 24 hours of code delivery or top-up processing. Claims submitted after this period will not be considered.

To request a refund, please follow these steps:

1. Contact Support: Email us at support@Gamegeko.com within 24 hours of delivery.
2. Provide Details: Include your order number, the email used for the purchase, and a detailed description of the issue.
3. Video Proof (for invalid codes): If claiming a code is invalid, you must provide a screen recording showing: The code from our delivery email. The redemption attempt on the official platform. The exact error message received.
4. Wait for Review: Our team will review your claim within 24–48 hours and respond with a decision.

Approved refunds will be processed using the original payment method:

• Card Payments: Refunded to the same card within 5–10 business days (depending on your bank).
• Bank Transfers: Refunded to the originating account within 2–3 business days.

• You changed your mind after purchase.
• You purchased the wrong product, region, or denomination.
• The code was redeemed successfully, but you no longer want or need it.
• You shared the code with someone else who redeemed it.
• You failed to redeem the code before its expiration date.
• You are unable to provide the required video/screen proof for invalid code claims.

We encourage customers to contact us directly for any issues before initiating a chargeback with their bank. Unauthorized chargebacks may result in:

• Immediate account suspension.
• Permanent blacklist from future purchases.
• Legal action for fraudulent disputes.

For refund requests or questions about this policy, please contact:

• Email: support@Gamegeko.com
• Response Time: Within 24 hours

By making a purchase on Gamegeko, you acknowledge that you have read, understood, and agree to this Refund Policy